FAQs

/FAQs
FAQs 2017-10-23T19:41:55+00:00
Which personal identification do I have to bring? 2017-09-06T22:24:11+00:00

You must show a valid id at check in

How can I make a group booking? 2017-09-06T22:25:10+00:00

If you want to book for more than 15 persons, please contact us via e-mail or phone.

Is there any age restriction? 2017-08-17T20:04:42+00:00

You have to be over 18 to stay with us.

Can I change a booking? 2017-08-17T20:02:59+00:00

In order to change a booking, send us an e-mail, indicating your name, dates of your stay and the amount of days you are going to stay in the end. Check also our cancel policy to make sure that there will be no extra charges.

In case I have to cancel my booking, do you charge me any amount of money? 2017-08-17T20:01:42+00:00

If you notify us sufficiently in advance, no amount will be charged. Check the exact amount of days for the notice in the terms and conditions

Is breakfast included? 2017-09-06T22:35:08+00:00

No, breakfast is not included in the price of the room. We offer a continental breakfast for 2,5 €.

What kind of payment options are there? 2017-09-06T22:34:22+00:00

You can pay in the Hostel with cash, debit and credit cards.

Are all taxes included in the price of the room? 2017-08-17T19:56:36+00:00

Yes, the price includes all the taxes.

What are the prices for the rooms? 2017-08-17T19:54:08+00:00

Prices change depending on the type of room and day. Check the price for your choice in our booking application.

Is there any kind of advantage if I make a reservation on your website instead of others? 2017-08-17T19:52:08+00:00

If you book in our website, we assure you that you’ll get the best price and that you don’t pay booking fees.

What means the best price guarantee? 2017-08-17T19:51:10+00:00

We guarantee you that if you book directly in our website you get the best price available. In the unlikely case of finding a lower price elsewhere with the same conditions and dates, contact us and we will reimburse you the difference.

Can I make a reservation withour credit card? 2017-08-17T15:40:42+00:00

For your reservation it is necessary to have a credit card. But once arrived at the hostel you can pay with cash or credit card.

Do I have to pay a deposit in advance for my reservation? 2017-08-17T15:38:53+00:00

When you book in our website, we need a credit card number in order to confirm the reservation but we won’t charge it with any amount of money. You pay your reservation at the hostel with cash or credit card.

What kind of facilities are there in the garden? 2017-09-06T22:30:50+00:00

There is a bar, a pool, a heated area for winter, hammocks, barbecue, …

Do you have a pool? 2017-08-17T15:37:17+00:00

Yes!! In our garden, there is a bar and pool area! Don’t forget your bathing suit!

Do you have a parking space? 2017-08-17T15:32:33+00:00

No, we don’t have a parking. Please contact us if you come by car and want our help to park

Is there a laudry service? 2017-08-17T15:30:48+00:00

No, there is no laudry service.

Are the bathrooms shared ones? 2017-08-17T15:29:49+00:00

Yes, they are shared ones and they are outside the rooms.

Is there a kitchen I can use? 2017-08-17T15:28:48+00:00

Yes, there is a fully equipped kitchen at your disposal.

Are there private rooms? 2017-08-17T14:19:05+00:00

No, there aren’t. It is very important for us to create a community atmosphere at the hostel. Therefore we prefer using all the available space for shared rooms.

How often and how do you clean the hostel? 2017-08-17T14:18:24+00:00

We clean the rooms once every day and the baathrooms more than once a day.

Are there rooms for women only? 2017-08-17T14:17:21+00:00

Yes, there is a shared dormitory with 8 places for women only.

Are bedsheets and towels included? 2017-08-17T14:16:00+00:00

Yes, the hostel supplies bedsheets and towels at no extra cost. For the towel we need you to pay a small deposit, which we will refund you at the end of your stay.

Are there any lockers to keep my personal belongings safe? 2017-08-17T14:14:46+00:00

Yes, in your room there is your personal locker (93x36x52 cm) with key.

What are the rooms like? 2017-08-17T14:12:58+00:00

There are shared rooms whith bunk beds for 4, 6 and 8 people, whith individual lockers and plugs. We also have a female room for 8 people.

Should I pay any deposit during my stay? 2017-09-06T22:28:13+00:00

When you arrive, we need you to make a deposit of 5 € for the keys and the towel. We refund you the money at the end of your stay.

Do I have to be a member of any organization to stay at your hostel? 2017-08-17T14:09:48+00:00

No, we are an independent hostel and it is not necessary to be a member of any organization.

Is smoking allowed? 2017-08-17T14:06:19+00:00

Inside the hostel smoking is no permitted. Outside in the garden it is allowed.

Is it possible to bring pets? 2017-08-17T14:05:20+00:00

No, for the comfort of the other guests, we can not allow animals.

Can I print tickets, boardingpasses, etc…? 2017-08-17T14:04:33+00:00

Yes, as we wish to make your journey as easy as possible, you can print your travel documents for free.

Can I book activities and tours at the hostel? 2017-09-06T22:27:20+00:00

Yes, at the hostel we organize free tours and other activities like common dinners. We would love to help you in order to find any other tour, activity,… you might have in mind.

Do you have WiFi? 2017-09-06T22:26:17+00:00

Yes, we have free high speed WiFi in the whole hostel area.

Can I leave my baggage at the hostel the last day after having checked-out? 2017-08-17T14:00:08+00:00

Yes, you can leave your baggage at the hostel until you have to leave. And you can stay at the common area and use the bathrooms once you have left your room the last day.

When I leave my room the last day, can I stay at the hostel? 2017-08-17T13:58:54+00:00

Yes, you can use the common areas and bathrooms

What time do I have to leave my room the last day of my stay? 2017-08-17T13:58:00+00:00

Before 12. You can stay afterwards in our facilities.

Is there an hour of the day when I can’t be in my room? 2017-08-17T13:57:12+00:00

You can always be in your room, when you want to. From 12 to 14 we clean the rooms, but if you prefer to, you can stay in the room.

Can I acces the hostel at every hour at night? 2018-11-12T14:27:17+00:00

Yes, there is no curfew. We only ask you to respect other guests sleep.

What do I do if I arrive before check-in time? 2017-08-17T13:55:32+00:00

No problem. While you are waiting for your room to get ready, you can use the common area, the bathrooms, take a shower…

What time is the check-in? 2018-06-26T10:56:57+00:00

From 14:00 until 23:00. If you arrive later, please contact us per mail.

Where is the hostel located? How can I go sightseeing from there? 2017-08-17T13:52:54+00:00

We are located in El Porvenir, a nice residential neighbourhood. You can find Plaza de España and María Luisa Park in 7 minutes walking distance. From there you are already in the sightseeing area and you can continue your walk.

I am travelling alone, what can I expect from your hostel? 2017-08-17T20:13:21+00:00

Our hostel is a space to share travelling experiences whith other backpackers thanks to our garden whith bar, pool area, our shared dinners and activities.

What is it like in a hostel? 2017-08-17T20:12:33+00:00

An hostel is an accomodation which offers individual beds in shared dormitories. There are furthermore shared spaces, like for example a kitchen, a living room, a bar and pool area. All of them are designed to make the stay very comfortable for the guests and to bring people together in a nice and relaxing atmosphere.

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